Complaints Procedure

How to complain

Please write to Jason Sharman at Crosspoint Developments Ltd, 11 St Christopher's Place, London, W1U 1NG, United Kingdom, or email jsharman@crosspointdev.com, giving your name, contact details and a summary of your concern.

What happens next

We will acknowledge your complaint within 5 working days.

We will investigate and aim to send you a full written response within 20 working days. If we need longer, we will explain why and when to expect a reply.

If you remain dissatisfied

If you are not satisfied with our response, you may ask for your complaint to be reviewed by a director not previously involved, who will reply within a further 20 working days.